Domain Names

Please send an email to webmaster@pondgroup.com with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within four hours with further instructions and details of how to pay.

If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc.), please contact us at info@pondgroup.com with as much detail as possible. We will investigate your complaint as soon as possible.

If you wish to make a complaint about a service you have received, please submit an email to us at webmaster@pondgroup.com including as much detail as you have. We will acknowledge your complaint within one business day and aim to resolve any issues within five business days.

If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here http://www.nominet.uk/resources/complaints.

When registering a domain name with us you agree also to Nominet’s domain name registration Terms and Conditions: https://www.nominet.uk/uk-domains/policies/

Domain names registered with Nominet (the .UK registry) are price from £18+vat per annum.

Other top level domains (e.g. .shop .ai .inc .london, etc. are priced on application)

Registrations are made initially for a minimum of a two year term.

You will need to make payment in advance by bank transfer (details provided when you submit a domain) unless you are already have a direct debit instruction in place with us for other services.

If a domain name cannot be registered you will be fully refunded within five days.

We impose no termination charges.

All domains are renewed on an annual basis, we will send out reminder emails 90 days, 60 days, 30 days and one day before expiry. We will send the emails to the email address on your account; it is the registrant’s responsibility to make sure their contact details are up to date. We will take no responsibility if your domain renewal fails due to your contact details being incorrect.

If you do not wish to renew a domain please make sure you contact us a minimum of 45 days before your domain expires by emailing us at webmaster@pondgroup.com

All domains will be auto renewed 30 days in advance of the domain name expiring and will be billed 30 days in advance, unless you have instructed us otherwise.

If you do not renew your domain before its expiry date, all services we provide will be suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.

After 30 days your domain will be suspended and will go into a 60 day grace period, within which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Pond Group Ltd will not guarantee the renewal of a domain name.

In renewing this domain(s) you are agreeing to the registrars and the registries terms and conditions. Our Terms and Conditions can be found here (Link)

For all details on registering and applying for Domain Names, please contact us with the details below between 9am – 5.30pm Monday to Friday, excluding bank holidays:

Pond Group Ltd, 19A Widmore Road, Bromley, BR1 1RL

Tel: +44 (0)20 8466 6043
Email: webmaster@pondgroup.com

Alternatively you can email us on info@pondgroup.com, should you wish to contact us out of hours. We aim to respond to your contact within one business day and aim to resolve any issues you have within five business days.