Helpdesk & Network
support services


Pond Click > Helpdesk & Network Support Services

Our Clients Are Our Focus

We not only support your IT infrastructure, we support you to ensure your systems are in top shape.

It’s our business to understand your business. We’re there from the get go, meeting with you, analysing your network and workstations and how you need them to work. Proactive checks of your critical systems, as well as regular site visits, assure the continued smooth operation of your systems.

We also offer telephone support covering:

pond-bullet-point  Desktop operating systems

pond-bullet-point  Microsoft Windows server

pond-bullet-point  Microsoft Office Suite

pond-bullet-point  Internet connectivity

pond-bullet-point  Printer troubleshooting

What we offer:

Support Services

Unlimited telephone and remote support

Peace of mind

Regular checks on your server

Security Checks

Constant checks for new viruses

Managed services

Management of your computer network

Monitored systems

Proactive monitoring of critical systems

Experienced Team

From first line, through to engineers

Because your business is reliant on the information systems it uses and the data you store, loss of this data is one of the greatest risks you face. Conventional backup no longer provides sufficient protection. Common threats include hardware failure, viruses and malware (that can now irreversibly encrypt all of your data), as well as less technical threats such as fire, flood and theft. Speed of recovery is also now a critical aspect to consider. In reality there are dozens of ways that could limit your ability to do business and access your data, and we can help you with these.
Our specialists work with you to ensure your existing infrastructure is used as efficiently as possible and highlight any shortfalls. We use industry leading products such as VMWare and Veeam for virtualisation and replication, connectivity is provided using leading ISPs and voice requirements are covered using our custom high-availability VoIP system.
  • Contact Us

    Helpdesk/Support: +44 (0)20 8466 6043
    General Enquiries: +44 (0)20 3301 9050

    19A Widmore Road
    Kent BR1 1RL

    Pond Group Limited. Registered in England. Company Number 03886757

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