Pond Webmaster

James Snow – 2nd Line Support Engineer

Meet the Team – James Snow How long have you worked at Pond? Since March 2022   What’s your background – qualifications, previous experience? Background in customer service / Music & Music Management – worked at GAME and Screwfix for about 4 years each, before that owned my own music production company in the US.   What are the first three things you do when you get to the office in the morning?   Think about what I want for breakfast, check through my tickets to close any I’d missed, and then schedule in calls for the day.   What do you enjoy most about your job? That I get […]

Pond Webmaster

Meet the Team – Ian Harte – Service Desk Manager

Ian Harte is our Service Desk Manager. Ian is a key part of our team and not only supports all our helpdesk team but leads our more complex projects and assists with the entire running of day to day business. How long have you worked at Pond? 16 and a half years   What’s your background – qualifications, previous experience? Ian completed a BTEC ND in Programming and computing, across the three-decades since then, he amassed extensive experience in Information Technology from Desktop Support, on premise Server Support, networking and cloud services for corporate entities including ICL, Fujitsu, and Microsoft. Additionally, Ian provided server support and was involved in testing […]

Pond Webmaster

JOB: 1st Line Helpdesk Support Analyst or Apprentice

** JOIN OUR TEAM ** A rare opportunity has arisen for you to join our Helpdesk team. Due to expansion, we are looking for an IT apprentice or 1st Line Helpdesk support analyst based in our Bromley office. If you have a great personality, love technology and are confident talking on the telephone, get in touch. Full details of the position are available on request. Please send CV and covering letter to jobs@pondgroup.com

  • Contact Us

    Helpdesk/Support: +44 (0)20 8466 6043
    General Enquiries: +44 (0)20 3301 9050
    Email: info@pondgroup.com

    19A Widmore Road
    Kent BR1 1RL

    Pond Group Limited. Registered in England. Company Number 03886757

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