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James Snow – 2nd Line Support Engineer

Meet the Team – James Snow How long have you worked at Pond? Since March 2022   What’s your background – qualifications, previous experience? Background in customer service / Music & Music Management – worked at GAME and Screwfix for about 4 years each, before that owned my own music production company in the US.   What are the first three things you do when you get to the office in the morning?   Think about what I want for breakfast, check through my tickets to close any I’d missed, and then schedule in calls for the day.   What do you enjoy most about your job? That I get […]

Pond Webmaster

Meet the Team – Ian Harte – Service Desk Manager

Ian Harte is our Service Desk Manager. Ian is a key part of our team and not only supports all our helpdesk team but leads our more complex projects and assists with the entire running of day to day business. How long have you worked at Pond? 16 and a half years   What’s your background – qualifications, previous experience? Ian completed a BTEC ND in Programming and computing, across the three-decades since then, he amassed extensive experience in Information Technology from Desktop Support, on premise Server Support, networking and cloud services for corporate entities including ICL, Fujitsu, and Microsoft. Additionally, Ian provided server support and was involved in testing […]

Pichture of Richard Jenkins, project engineer at Pond Group
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Meet the Team – Richard Jenkins, Project Engineer & 3rd Line support

Richard, although best known as Rich, is a Project Engineer and 3rd Line Helpdesk Analyst. We wanted everyone to get to know Rich a little better so asked him the following questions. How Long have you worked at Pond? Over 20 Years in a variety of roles What’s your background? I worked in finance before Pond and was qualified as a financial adviser.  Re IT, I’m self taught but looking to sit exams early this year. What are the first three things you do when you get to the office in the morning? I make a coffee followed by 2 more. What do you enjoy most about your job? Improving […]

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We’re getting festive….

Today at Pond Group we have been supporting the Save the Children Christmas jumper day appeal.   All staff both in the office and remote took part to help raise money for a very worthy cause.  A great day had by all.  

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Oops – we did it again!

We are pleased to announce that we have recently acquired Sapphire Communications Ltd, a London based telecoms provider. This acquisition further strengthens our place in the SME telecoms market, while offering a range of additional products and services to the Sapphire customers. Full press release can be found here –> Press Release – Sapphire Communications

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Meet the Team – Greg Gillies, Director

How long have you worked at Pond? Since we started, in December 1999 What’s your background – qualifications, previous experience? I started work at the age of 17 in the insurance claims department for an underwriter in the Lloyd’s building. I quickly moved to the IT team and remained there for 5 years. I then took a position working at the Head Office for Virgin Management Ltd – the part of Virgin where Sir Richard Branson was based. Initially, I was a Helpdesk Analyst but progressed through various roles before moving over to the newly formed V2 Music Group. There, I was the Worldwide Network Manager, responsible for setting up […]

ISO 27001
Pond Webmaster

Pond Group now ISO 27001 certified

We are pleased to announce that following lots of hard work from the team, we have achieved our ISO 27001 Certification. This standard reassures our customers that we provide the highest level of Information Security Management for both our own systems, and those that we look after.    

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Pond joins Lambeth “High Speed Connect” scheme

The Lambeth High Speed Connect scheme offers a Government funded grant of up to £2K for any businesses in the Lambeth borough. The grant applies to installation and associated costs for next generation Internet connections to those with eligible postcodes. Pond are proud to be one of the registered suppliers in this scheme and are on hand to provide advice and pricing for 1Gbps Internet connections. Unlike many ISPs who just send you a router, we can take full ownership of the project, including management and configuration of Firewalls if required. More details of the scheme can be found on our dedicated site https://highspeedconnect.co.uk

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Top 5 benefits of using VoIP Hosted telephones

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Business Continuity – COVID-19/Coronavirus

Below is a letter we have sent to all our customers. Hopefully if may be of use to someone else too. Dear All,With the COVID-19 outbreak showing little sign of going away, we just wanted to send a gentle reminder to ensure your Business Continuity Plans are up to date. If Government advice changes and all/most staff are required to work from home, we want to avoid a sudden deluge of calls from users who have forgotten their VPN passwords, or have no remote access set up. This happens most years when it snows, but this could affect many more people, and for a longer time. Below is a brief […]

  • Contact Us

    Helpdesk/Support: +44 (0)20 8466 6043
    General Enquiries: +44 (0)20 3301 9050
    Email: info@pondgroup.com

    19A Widmore Road
    Kent BR1 1RL

    Pond Group Limited. Registered in England. Company Number 03886757

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