James Snow – 2nd Line Support Engineer

Meet the Team – James Snow
How long have you worked at Pond?

Since March 2022


  • What’s your background – qualifications, previous experience?

Background in customer service / Music & Music Management – worked at GAME and Screwfix for about 4 years each, before that owned my own music production company in the US.


  • What are the first three things you do when you get to the office in the morning?


Think about what I want for breakfast, check through my tickets to close any I’d missed, and then schedule in calls for the day.


  • What do you enjoy most about your job?

That I get to do something I enjoy, and that we have an office dog.

  • What’s your biggest achievement?

Making it onto the 2nd line support team (At Pond)

Starting my own company at 18 (Overall)

  • What can we catch you doing at the weekend?

I’m a nerd, so probably playing PC games, most likely Star Wars: The Old Republic

  • What is your favourite motto?

Autopilot reset it

  • Which three things could you not live without?


Cheese, steak, bread


  • Who is your idol?

Richard Jenkins 

  • And finally… you’re on a desert island and only allowed one piece of tech. What is it?

A food replicator so I can eat whatever I want.