- Pond Webmaster
- 1 Mar 24
James Snow – 2nd Line Support Engineer
Meet the Team – James Snow How long have you worked at Pond? Since March 2022 What’s your background – qualifications, previous experience? Background in customer service / Music & Music Management – worked at GAME and Screwfix for about 4 years each, before that owned my own music production company in the US. What are the first three things you do when you get to the office in the morning? Think about what I want for breakfast, check through my tickets to close any I’d missed, and then schedule in calls for the day. What do you enjoy most about your job? That I get […]
- Pond Webmaster
- 2 Feb 24
Meet the Team – Ian Harte – Service Desk Manager
Ian Harte is our Service Desk Manager. Ian is a key part of our team and not only supports all our helpdesk team but leads our more complex projects and assists with the entire running of day to day business. How long have you worked at Pond? 16 and a half years What’s your background – qualifications, previous experience? Ian completed a BTEC ND in Programming and computing, across the three-decades since then, he amassed extensive experience in Information Technology from Desktop Support, on premise Server Support, networking and cloud services for corporate entities including ICL, Fujitsu, and Microsoft. Additionally, Ian provided server support and was involved in testing […]
- Pond Webmaster
- 10 Jan 24
Meet the Team – Richard Jenkins, Project Engineer & 3rd Line support
Richard, although best known as Rich, is a Project Engineer and 3rd Line Helpdesk Analyst. We wanted everyone to get to know Rich a little better so asked him the following questions. How Long have you worked at Pond? Over 20 Years in a variety of roles What’s your background? I worked in finance before Pond and was qualified as a financial adviser. Re IT, I’m self taught but looking to sit exams early this year. What are the first three things you do when you get to the office in the morning? I make a coffee followed by 2 more. What do you enjoy most about your job? Improving […]
- Pond Webmaster
- 5 Dec 23
- 0
We’re getting festive….
Today at Pond Group we have been supporting the Save the Children Christmas jumper day appeal. All staff both in the office and remote took part to help raise money for a very worthy cause. A great day had by all.
- Pond Webmaster
- 9 Sep 22
Meet the Team – Greg Gillies, Director
How long have you worked at Pond? Since we started, in December 1999 What’s your background – qualifications, previous experience? I started work at the age of 17 in the insurance claims department for an underwriter in the Lloyd’s building. I quickly moved to the IT team and remained there for 5 years. I then took a position working at the Head Office for Virgin Management Ltd – the part of Virgin where Sir Richard Branson was based. Initially, I was a Helpdesk Analyst but progressed through various roles before moving over to the newly formed V2 Music Group. There, I was the Worldwide Network Manager, responsible for setting up […]
- Pond Webmaster
- 14 Nov 21
Pond joins Lambeth “High Speed Connect” scheme
The Lambeth High Speed Connect scheme offers a Government funded grant of up to £2K for any businesses in the Lambeth borough. The grant applies to installation and associated costs for next generation Internet connections to those with eligible postcodes. Pond are proud to be one of the registered suppliers in this scheme and are on hand to provide advice and pricing for 1Gbps Internet connections. Unlike many ISPs who just send you a router, we can take full ownership of the project, including management and configuration of Firewalls if required. More details of the scheme can be found on our dedicated site https://highspeedconnect.co.uk
- Pond Webmaster
- 2 Mar 20
Business Continuity – COVID-19/Coronavirus
Below is a letter we have sent to all our customers. Hopefully if may be of use to someone else too. Dear All,With the COVID-19 outbreak showing little sign of going away, we just wanted to send a gentle reminder to ensure your Business Continuity Plans are up to date. If Government advice changes and all/most staff are required to work from home, we want to avoid a sudden deluge of calls from users who have forgotten their VPN passwords, or have no remote access set up. This happens most years when it snows, but this could affect many more people, and for a longer time. Below is a brief […]
- Pond Webmaster
- 11 Feb 20
JOB: 1st Line Helpdesk Support Analyst or Apprentice
** JOIN OUR TEAM ** A rare opportunity has arisen for you to join our Helpdesk team. Due to expansion, we are looking for an IT apprentice or 1st Line Helpdesk support analyst based in our Bromley office. If you have a great personality, love technology and are confident talking on the telephone, get in touch. Full details of the position are available on request. Please send CV and covering letter to jobs@pondgroup.com
- Pond Webmaster
- 18 Aug 17
Pond joins Connect Westminster scheme
Launching August 24, 2017, the Connect Westminster scheme offer a Government funded grant of up to £2K for Westminster businesses. The grant applies to installation and associated costs for next generation Internet connections to those with eligible postcodes. Pond are proud to be one of the registered suppliers in this scheme and are on hand to provide advice and pricing for 1Gbps Internet connections. Unlike many ISPs who just send you a router, we can take full ownership of the project, including management and configuration of Firewalls if required. More details of the scheme can be found on our dedicated site http://connectwestm inster.co.uk/
- Pond Webmaster
- 6 Dec 16
VoIP Security: When is a PBX not a PBX?
With the rise in popularity of VoIP telephone systems, and more specifically Cloud based “Hosted” phone systems, there is an increasing concern over their security. Companies have always been accepting of the fact that whilst their calls could be “tapped”, the hassle someone would have to go through outweighed the risk. It does still happen and those companies whose conversations really must remain secret put special (normally expensive) measures in place to protect themselves. Historically, business telephony has been split. You have a PBX in your office – the “phone system”, and you have your external lines, be they ISDN or analogue. The “P” in PBX stands for Private. That […]
